YZ
Yvonne Z

1 reviews | Active since Apr 2023

14 Jun 2023, 13:26

I totally regret going under debt review with DebtBusters.

I totally regret going under debt review with DebtBusters. I started paying them in January and my credit providers was supposed to receive payment from March. For some reason my credit providers received their first payment in May. Now we have to deal with harassment calls daily informing us that they are taking legal steps against us end of June as we didn't stick to the arrangement. The problem isn't with me as I am paying every month via Debit Order. Every time I sent an email enquiring about this matter I am informed that I need to ignore the communication from my credit providers and that my query is send to the relevant department working with my account. My struggle is ongoing since 31 May and I am still waiting for answers. Where I was supposed to pay legal fees for 2 months, I paid legal fees for 4 months. I even contacted Hyphen PDA for assistance but was referred back to DebtBusters. It's been 2 weeks now and I am still waiting for answers.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply14 Jun 2023, 13:35
Official
Dear Yvonne, 

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters.