I thought they were the best

I really thought I was with the best debt counselling company, but clearly I was wrong. My wife and I jointly went under debt review and all accounts were accounted for during the sign up process. However, I have recently learnt that one account was not included as part of the restructure, that being my wife's ABSA Credit Card. I'm not too sure how this may have been missed and emails sent to Debt Busters Yesterday were not responded to. I've been seedling emails to the negotiator, the financial advisor who signed me up including their team leaders, but no one is acknowledging my emails. The last person I spoke to is Zethu, who seems to be working on my query but the service received is really bad.