PJ
Petrus J

1 reviews | Active since Apr 2017

10 Oct 2017, 18:18

I send a review before and I don't know or you Publish it

I have big issues with the service from Debt busters after I paid them to take me debts over. They put a wrong account to my profile and took my money to pay that account and now I never get this money back. It is 3 Month now but nobody can solved this problem. I apply to go under Debt busters on the 26 of June and still this is not in place. The person who start with my profile left the Company and it is now 5 people who take my profile over.

The first person never put my one account under Debt busters now I am in problem because they never put that account in my profile. I send emails, call in and nobody respond to my emails or calls and still I have all the proof that the emails flying around to solve the problems without success. PLEASE WHAT CAN I DO NOW????

I sit without a work and all what Debt busters do is make me suffer and I waste my money to make calls and send emails.

My number: ********** 124 and ID: ********** 036082

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Replies (2)
DebtBusters SA
DebtBusters SA's reply11 Oct 2017, 09:04
Official

Dear Jakes59,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,

Debtbusters

DebtBusters SA
DebtBusters SA's reply11 Oct 2017, 10:31
Official

Dear Mr Jacobs

Our records indicate that the above matter has been resolved.You were in contact with Jarred whom you rated as excellent on our survey.

To clarify the above report he will contact you shortly.

Regards

Debtbusters