KK
Kali K

1 reviews | Active since Feb 2018

19 Feb 2018, 17:36

I paid them alot of money

<div>I joined debtbusters 2013 with debt of R71000, January 2018 was suppose to be my last instalment, so I phoned creditors to get paid up letters only to be told by FNB and Homechoice I owe them money, I then phoned debtbusters told +++++ is the one handling my account, well this guy is absolutely to helpful one bit, never makes follow-ups this has been going on for a while and he is not coming up with a resolution he cannot even get a paid up letter from a creditor it took me 5 minutes to get the letters. I then decided last week Friday to take the matters to my lawyer who has since open a case of investigation with NCR to R71000 debt but at the end I paid R102628.00 to them and why they still say I owe them money. They are the one owing me money I cannot have a debt of R71000 and ended up paying R102628.00. Debtbusters I came to you for help all you did was lie, lie and lie took my money.</div>

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Replies (1)
DebtBusters SA
DebtBusters SA's reply20 Feb 2018, 07:46
Official

Dear Francina17,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,

Debtbusters