CVDM
Claire Van Der Merwe
1 reviews | Active since Sept 2010
10 Dec 2021, 13:22
I notified DebtBusters SA of one of my accounts becoming settled in November 2021
I notified DebtBusters SA of one of my accounts becoming settled in November 2021. On 16 November 2021, Zimasa Mntalo of their offices confirmed receipt of the ‘paid up letter’ from the creditor in question and confirmed that the amount usually paid to this creditor would be distributed among my other accounts. On 1 December 2021 my debit order went through and this creditor was erroneously paid even though the account is settled! I lodged a query via email and I am still awaiting response. Zero customer service and commitment to helping people.
Helpful (0)
Replies (8)0
Replies (8)
DebtBusters SA's replyOfficial
10 Dec 2021, 13:24Dear Bianca R
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply10 Dec 2021, 13:24
Official
Dear Bianca R
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
CVDM
Claire Van Der Merwe's updateReviewer Update
14 Dec 2021, 11:55Still no feedback DebtBusters SA?
CVDM
Claire Van Der Merwe's update14 Dec 2021, 11:55
Reviewer Update
Still no feedback DebtBusters SA?
DebtBusters SA's replyOfficial
14 Dec 2021, 11:57Good day,
You were contacted by an escalations agent but we reached your voicemail , you also received an email .
Please check your email and respond to the agent.
Regards
DebtBusters
You were contacted by an escalations agent but we reached your voicemail , you also received an email .
Please check your email and respond to the agent.
Regards
DebtBusters
DebtBusters SA's reply14 Dec 2021, 11:57
Official
Good day,
You were contacted by an escalations agent but we reached your voicemail , you also received an email .
Please check your email and respond to the agent.
Regards
DebtBusters
You were contacted by an escalations agent but we reached your voicemail , you also received an email .
Please check your email and respond to the agent.
Regards
DebtBusters
CVDM
Claire Van Der Merwe's updateReviewer Update
14 Dec 2021, 13:48I do not have an email from your offices? I would prefer all communication in writing rather than telephonic due to my past experience.
CVDM
Claire Van Der Merwe's update14 Dec 2021, 13:48
Reviewer Update
I do not have an email from your offices? I would prefer all communication in writing rather than telephonic due to my past experience.
CVDM
Claire Van Der Merwe's updateReviewer Update
16 Dec 2021, 21:10Still no refund or even an acknowledgment after sending banking details confirmation. Disappointment after disappointment Debtbusters. Disgraceful.
CVDM
Claire Van Der Merwe's update16 Dec 2021, 21:10
Reviewer Update
Still no refund or even an acknowledgment after sending banking details confirmation. Disappointment after disappointment Debtbusters. Disgraceful.
CVDM
Claire Van Der Merwe's updateReviewer Update
17 Dec 2021, 07:45This morning I received confirmation from MFC that the refund was processed into DebtBusters account, yet no communication from DebtBusters?!!! Pay me my money, this is completely unacceptable!
CVDM
Claire Van Der Merwe's update17 Dec 2021, 07:45
Reviewer Update
This morning I received confirmation from MFC that the refund was processed into DebtBusters account, yet no communication from DebtBusters?!!! Pay me my money, this is completely unacceptable!
CVDM
Claire Van Der Merwe's updateReviewer Update
18 Dec 2021, 22:46Still no response or communication from Debtbusters regarding my refund. Disgraceful service.
CVDM
Claire Van Der Merwe's update18 Dec 2021, 22:46
Reviewer Update
Still no response or communication from Debtbusters regarding my refund. Disgraceful service.
CVDM
Claire Van Der Merwe's updateReviewer Update
20 Dec 2021, 14:33Still no answer from Debtbusters and no refund????? Absolutely pathetic
CVDM
Claire Van Der Merwe's update20 Dec 2021, 14:33
Reviewer Update
Still no answer from Debtbusters and no refund????? Absolutely pathetic