1 reviews | Active since Mar 2015
I just want to wake up from this nightmare
Just as I thought THANK YOU JESUS I am almost done with this company they strike back with an even bigger level of incompetence.
So I settle my debt except for 1 account I speak to someone in management or supervisory role I guess who has received word that my experience with them has been some what atrocious we make an agreement that they will go on debiting a new amount but we will cancel all the silly deductions that I am signed up for.
1st thing that happens - they do not debit , instead I must pay them...which I am relieved about because the distrust is rife. 2nd nothing has been cancelled.
My payment is for R1000 of which R500 is for some kind of insurance hoolihaa the ******ion and R25 for some admin fee and R57 for some admin fee and R20 for some admin fee hahaha the amount actually allocated to the account from a R1000 is R398 these people must think Im some kind of fool.
With all the ***** going on with these companies DO NOT LET THEM GET AWAY with any BS.
They have helped me keep my interest rate low but Geez thats about it - I think that they have recouped that interest with all the "admin and insurance fees"
I just want to wake up from this nightmare. After this post I might get a reply considering I emailed them and called and nobody is available.
Dear Aminnies,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Dear Aminnies,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters