SM
Shantel M

1 reviews | Active since Jul 2017

29 Dec 2022, 12:36

I have been treated UNFAIRLY FOR 7 YEARS !!!!!!

The service is pathethic and I have been TREATED UNFAIRLY!!!!! I have withdrawn seven years ago when I wanted to buy a house but a court order was done against my name.Now when I contacted them they say follow the rules.I am financially stable but the NCR who is the regulator wont answer their phones and I am paying numerous cost to rent to own which is costing me R6050 a month for a vehicle which is 10 years old .I asked for consolidation and got debt review whereby the time period is now prescribed but they still will not remove my name .I had a recession of judgement done but they still wont remove my name.The senior persons of Benay Sager has even left the company.I have sent 5 complaints to the NCR and no one has got back to me not even their senior management .I will not wait another year and ai appeal to the public to think twice about going to this company as they will ruin your families lives to a state that you cant even get a job.I want a clearence certificate now !!!I will not go on another year as I need to buy my first home.I have called Debtbusters today to follow up with 7 years of complaints and 2 weeks ago and they cannot assist me.I have paid them R8000 admin fees and they cannot assist.All the NCR contact numbers do not work.So why is this company still running when they taking people for a ride for years and misleading them.What will Debtbusters do to get this sorted out and how are the regulators and the financial boards allowing this to happen! Help me this is not right nor legal for us as consumers !!!!

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Replies (2)
DebtBusters SA
DebtBusters SA's reply29 Dec 2022, 12:48
Official
Dear Shantel M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is ***.
 
 Regards 

SM
Shantel M's update29 Dec 2022, 12:58
Reviewer Update
Your consultant was quick to call me to get the paid up letters but refused to contact the credit providers to get the letters as R8000 was paid for admin fees .Please do your jobs and get my name remove has this is not legal how is the regulators allowing this! I asked for consolidation and your office gave me debt review and then go after four months and get a court order which I had to pay fees to get this withdrawn.Why are you making lives difficicult.I have to beg just to remove our names .Your office makes empty promises and even the senior staff has left .I am going around in circles and is this going to be for the next 7 years ? Please give our lives back its not fair !