I feel like Ive just wasted my Time and Money paying for 5 years, now I cannot get my Clearance

Im actually Indifferent, Ive had excellent encounters with Debt Busters until it got to the time for me to get my clearance letter. I have been following up on 1 paid up letter for more than a month now in order to get my Clearance certificate. The person taking care of my case *Siphokazi* tells me the same thing every-time I call back, clearly indicating that she has forgotten about my case and it has been shelved. I am being told that I have to further investigate on my own and when I do that, my feedback is also not acknowledged. I cannot believe that after paying off for 5 years , that now I have just wasted my time and money.