MK
Martha K
1 reviews | Active since Sept 2026
03 Sept 2026, 15:58
I am extremely disappointed and frustrated with Debt Busters. On the 1st of June, R10,000 was taken from my account for an account that was not supposed to be opened. I spoke to Team Leader Jacqueline and her Coordinator Mildred, and they BOTH confirmed
3 MONTHS WATING FOR R10 000 REFUND NOW THEY TAKE MORE MONEY!
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Replies (4)MK
Martha K's updateReviewer Update
03 Sept 2026, 16:30I am extremely disappointed and frustrated with Debt Busters.
On the 1st of June, R10,000 was taken from my account for an account that was not supposed to be opened. I spoke to Team Leader Jacqueline and her Coordinator Mildred, and they BOTH confirmed that the account was opened in error and that I would receive a full R10,000 refund.
It has now been 3 months - June, July, August, and now September - and I have NOT received my refund.
Instead of refunding me, today on the 3rd of September, Debt Busters took an ADDITIONAL R9,064.30 from my account!
So instead of returning my money, you have now taken a total of R19,064.30 that belongs to me.
I have been calling your consultants and coordinators every week, even every day, explaining my story over and over and no one is helping me. This is highly *********** and unprofessional.
I demand an immediate refund of the full R19,064.30 into my account.
Reference: Account was supposed to be closed / never opened - Confirmed by Jacqueline Dziike, Brenda Maake and Mildred Chigunduru.
Martha Tsogo Kautlwale
On the 1st of June, R10,000 was taken from my account for an account that was not supposed to be opened. I spoke to Team Leader Jacqueline and her Coordinator Mildred, and they BOTH confirmed that the account was opened in error and that I would receive a full R10,000 refund.
It has now been 3 months - June, July, August, and now September - and I have NOT received my refund.
Instead of refunding me, today on the 3rd of September, Debt Busters took an ADDITIONAL R9,064.30 from my account!
So instead of returning my money, you have now taken a total of R19,064.30 that belongs to me.
I have been calling your consultants and coordinators every week, even every day, explaining my story over and over and no one is helping me. This is highly *********** and unprofessional.
I demand an immediate refund of the full R19,064.30 into my account.
Reference: Account was supposed to be closed / never opened - Confirmed by Jacqueline Dziike, Brenda Maake and Mildred Chigunduru.
Martha Tsogo Kautlwale
MK
Martha K's update03 Sept 2026, 16:30
Reviewer Update
I am extremely disappointed and frustrated with Debt Busters.
On the 1st of June, R10,000 was taken from my account for an account that was not supposed to be opened. I spoke to Team Leader Jacqueline and her Coordinator Mildred, and they BOTH confirmed that the account was opened in error and that I would receive a full R10,000 refund.
It has now been 3 months - June, July, August, and now September - and I have NOT received my refund.
Instead of refunding me, today on the 3rd of September, Debt Busters took an ADDITIONAL R9,064.30 from my account!
So instead of returning my money, you have now taken a total of R19,064.30 that belongs to me.
I have been calling your consultants and coordinators every week, even every day, explaining my story over and over and no one is helping me. This is highly *********** and unprofessional.
I demand an immediate refund of the full R19,064.30 into my account.
Reference: Account was supposed to be closed / never opened - Confirmed by Jacqueline Dziike, Brenda Maake and Mildred Chigunduru.
Martha Tsogo Kautlwale
On the 1st of June, R10,000 was taken from my account for an account that was not supposed to be opened. I spoke to Team Leader Jacqueline and her Coordinator Mildred, and they BOTH confirmed that the account was opened in error and that I would receive a full R10,000 refund.
It has now been 3 months - June, July, August, and now September - and I have NOT received my refund.
Instead of refunding me, today on the 3rd of September, Debt Busters took an ADDITIONAL R9,064.30 from my account!
So instead of returning my money, you have now taken a total of R19,064.30 that belongs to me.
I have been calling your consultants and coordinators every week, even every day, explaining my story over and over and no one is helping me. This is highly *********** and unprofessional.
I demand an immediate refund of the full R19,064.30 into my account.
Reference: Account was supposed to be closed / never opened - Confirmed by Jacqueline Dziike, Brenda Maake and Mildred Chigunduru.
Martha Tsogo Kautlwale
DebtBusters SA's replyOfficial
03 Sept 2026, 16:34Dear Martha,
Thank you for bringing your concerns to our attention. We’re sincerely sorry to hear about your experience and understand how frustrating it must be to still be waiting for your refund after three months
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for bringing your concerns to our attention. We’re sincerely sorry to hear about your experience and understand how frustrating it must be to still be waiting for your refund after three months
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply03 Sept 2026, 16:34
Official
Dear Martha,
Thank you for bringing your concerns to our attention. We’re sincerely sorry to hear about your experience and understand how frustrating it must be to still be waiting for your refund after three months
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for bringing your concerns to our attention. We’re sincerely sorry to hear about your experience and understand how frustrating it must be to still be waiting for your refund after three months
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
MK
Martha K's updateReviewer Update
04 Sept 2026, 16:41UPDATE: STILL NO REFUND - DEBTBUSTERS DUCKING AND DIVING
I am updating my complaint posted yesterday.
Yesterday I received an email via Hello Peter stating that someone from the CEO's office would contact me to organize my refund that has been outstanding for 3 months.
This morning at 08:41 I received a call and email from Sumaya Dawood (Escalations Specialist) saying my matter was escalated to the financial consultants team leader and manager and she will revert to me if they will refund me or not. This is unacceptable - it's not a question of IF, you owe me my money!
Later today, Mildred Chigunduru- the same consultant who has been avoiding my calls for the last 3 months - suddenly called me saying she is only going to escalate now.
I explicitly told both of them I need my refund before 15:00 today. It is now 16:34 and there is STILL NO REFUND in my account, no confirmation, no proof of payment. Nothing.
This is the pathetic service I have received from DebtBusters. You only respond when I post on Hello Peter, and even then you just escalate with no action. You promised CEO office would resolve this, but I am getting run around by consultants.
I want my refund of R19 064.30 processed IMMEDIATELY. I have provided all my banking details. There is no reason for this delay.
I will not be removing this review until the money reflects in my account.
Regards,
Martha T. Kautlwale
Your ID Number - ***
Your Cell: ***
I am updating my complaint posted yesterday.
Yesterday I received an email via Hello Peter stating that someone from the CEO's office would contact me to organize my refund that has been outstanding for 3 months.
This morning at 08:41 I received a call and email from Sumaya Dawood (Escalations Specialist) saying my matter was escalated to the financial consultants team leader and manager and she will revert to me if they will refund me or not. This is unacceptable - it's not a question of IF, you owe me my money!
Later today, Mildred Chigunduru- the same consultant who has been avoiding my calls for the last 3 months - suddenly called me saying she is only going to escalate now.
I explicitly told both of them I need my refund before 15:00 today. It is now 16:34 and there is STILL NO REFUND in my account, no confirmation, no proof of payment. Nothing.
This is the pathetic service I have received from DebtBusters. You only respond when I post on Hello Peter, and even then you just escalate with no action. You promised CEO office would resolve this, but I am getting run around by consultants.
I want my refund of R19 064.30 processed IMMEDIATELY. I have provided all my banking details. There is no reason for this delay.
I will not be removing this review until the money reflects in my account.
Regards,
Martha T. Kautlwale
Your ID Number - ***
Your Cell: ***
MK
Martha K's update04 Sept 2026, 16:41
Reviewer Update
UPDATE: STILL NO REFUND - DEBTBUSTERS DUCKING AND DIVING
I am updating my complaint posted yesterday.
Yesterday I received an email via Hello Peter stating that someone from the CEO's office would contact me to organize my refund that has been outstanding for 3 months.
This morning at 08:41 I received a call and email from Sumaya Dawood (Escalations Specialist) saying my matter was escalated to the financial consultants team leader and manager and she will revert to me if they will refund me or not. This is unacceptable - it's not a question of IF, you owe me my money!
Later today, Mildred Chigunduru- the same consultant who has been avoiding my calls for the last 3 months - suddenly called me saying she is only going to escalate now.
I explicitly told both of them I need my refund before 15:00 today. It is now 16:34 and there is STILL NO REFUND in my account, no confirmation, no proof of payment. Nothing.
This is the pathetic service I have received from DebtBusters. You only respond when I post on Hello Peter, and even then you just escalate with no action. You promised CEO office would resolve this, but I am getting run around by consultants.
I want my refund of R19 064.30 processed IMMEDIATELY. I have provided all my banking details. There is no reason for this delay.
I will not be removing this review until the money reflects in my account.
Regards,
Martha T. Kautlwale
Your ID Number - ***
Your Cell: ***
I am updating my complaint posted yesterday.
Yesterday I received an email via Hello Peter stating that someone from the CEO's office would contact me to organize my refund that has been outstanding for 3 months.
This morning at 08:41 I received a call and email from Sumaya Dawood (Escalations Specialist) saying my matter was escalated to the financial consultants team leader and manager and she will revert to me if they will refund me or not. This is unacceptable - it's not a question of IF, you owe me my money!
Later today, Mildred Chigunduru- the same consultant who has been avoiding my calls for the last 3 months - suddenly called me saying she is only going to escalate now.
I explicitly told both of them I need my refund before 15:00 today. It is now 16:34 and there is STILL NO REFUND in my account, no confirmation, no proof of payment. Nothing.
This is the pathetic service I have received from DebtBusters. You only respond when I post on Hello Peter, and even then you just escalate with no action. You promised CEO office would resolve this, but I am getting run around by consultants.
I want my refund of R19 064.30 processed IMMEDIATELY. I have provided all my banking details. There is no reason for this delay.
I will not be removing this review until the money reflects in my account.
Regards,
Martha T. Kautlwale
Your ID Number - ***
Your Cell: ***
MK
Martha K's updateReviewer Update
07 Sept 2026, 15:35 FOLLOW UP - DebtBusters Still Has Not Refunded Me - R10 000 + R9064.30 . Taken After Cancellation Request. TOTAL OF R19,064.30
Hello,
I am following up on my previous complaint about DebtBusters.
Timeline:
On Wednesday 3 September (Thursday as per my records), I last spoke to Mildred from DebtBusters. She is the person from the department that is supposed to approve my refund. She told me she is escalating my matter to her manager.
I was told my refund would be processed and I waited for it on Friday.
Instead of receiving my refund, as soon as my account had money, DebtBusters debited another R9064.30 from my account.
When I queried this with Mildred, she said their system still showed me as an active client. This is not my fault. I clearly requested cancellation and a refund. It was their responsibility to cancel my account on their system.
Current situation:
Today is Monday 7 September, 15:35 and I have not received:
1. My refund
2. The R9064.30 they took after I requested cancellation
3. Any call back or update from Mildred or her manager
I waited Friday, Saturday, Sunday and now Monday afternoon - with no communication.
I am asking why is there no feedback after being told the matter is being escalated?
Please assist me to get my money back,
Regards
Martha Tsogo Kautlwale
ID No. ***
***
Hello,
I am following up on my previous complaint about DebtBusters.
Timeline:
On Wednesday 3 September (Thursday as per my records), I last spoke to Mildred from DebtBusters. She is the person from the department that is supposed to approve my refund. She told me she is escalating my matter to her manager.
I was told my refund would be processed and I waited for it on Friday.
Instead of receiving my refund, as soon as my account had money, DebtBusters debited another R9064.30 from my account.
When I queried this with Mildred, she said their system still showed me as an active client. This is not my fault. I clearly requested cancellation and a refund. It was their responsibility to cancel my account on their system.
Current situation:
Today is Monday 7 September, 15:35 and I have not received:
1. My refund
2. The R9064.30 they took after I requested cancellation
3. Any call back or update from Mildred or her manager
I waited Friday, Saturday, Sunday and now Monday afternoon - with no communication.
I am asking why is there no feedback after being told the matter is being escalated?
Please assist me to get my money back,
Regards
Martha Tsogo Kautlwale
ID No. ***
***
MK
Martha K's update07 Sept 2026, 15:35
Reviewer Update
FOLLOW UP - DebtBusters Still Has Not Refunded Me - R10 000 + R9064.30 . Taken After Cancellation Request. TOTAL OF R19,064.30
Hello,
I am following up on my previous complaint about DebtBusters.
Timeline:
On Wednesday 3 September (Thursday as per my records), I last spoke to Mildred from DebtBusters. She is the person from the department that is supposed to approve my refund. She told me she is escalating my matter to her manager.
I was told my refund would be processed and I waited for it on Friday.
Instead of receiving my refund, as soon as my account had money, DebtBusters debited another R9064.30 from my account.
When I queried this with Mildred, she said their system still showed me as an active client. This is not my fault. I clearly requested cancellation and a refund. It was their responsibility to cancel my account on their system.
Current situation:
Today is Monday 7 September, 15:35 and I have not received:
1. My refund
2. The R9064.30 they took after I requested cancellation
3. Any call back or update from Mildred or her manager
I waited Friday, Saturday, Sunday and now Monday afternoon - with no communication.
I am asking why is there no feedback after being told the matter is being escalated?
Please assist me to get my money back,
Regards
Martha Tsogo Kautlwale
ID No. ***
***
Hello,
I am following up on my previous complaint about DebtBusters.
Timeline:
On Wednesday 3 September (Thursday as per my records), I last spoke to Mildred from DebtBusters. She is the person from the department that is supposed to approve my refund. She told me she is escalating my matter to her manager.
I was told my refund would be processed and I waited for it on Friday.
Instead of receiving my refund, as soon as my account had money, DebtBusters debited another R9064.30 from my account.
When I queried this with Mildred, she said their system still showed me as an active client. This is not my fault. I clearly requested cancellation and a refund. It was their responsibility to cancel my account on their system.
Current situation:
Today is Monday 7 September, 15:35 and I have not received:
1. My refund
2. The R9064.30 they took after I requested cancellation
3. Any call back or update from Mildred or her manager
I waited Friday, Saturday, Sunday and now Monday afternoon - with no communication.
I am asking why is there no feedback after being told the matter is being escalated?
Please assist me to get my money back,
Regards
Martha Tsogo Kautlwale
ID No. ***
***