HYPHEN/DEBTBUSTERS ***** YOUR MONEY.

I am nearing the end of my debt counselling. A few accounts have now been paid up. I informed DebtBusters on 19 January 2019 that my Direct Axis account is paid up, with a letter emailed to them, and no further monies to be paid. On 1/2/2019, I receive and email from Direct Axis that a refund request were made. Guess what. They went and paid Direct Axis. I have now been back and forth waiting for my refund. Not a single person can give me a direct answer as to when I can expect my refund. I even had to submit proof of account. Yes, for the account they successfully debit every single month. Whenever I phone, they just blame Hyphen, stating that the refund was received, but went into a "suspense account", and they are waiting for proof of payment from Direct Axis. I contacted Direct Axis, that informed me that a proof of payment will take way too long. They advised that Hyphen check their bank account, as the refund was processed on 4/2/2019 already. I hate it when companies take advantage of situations, playing for time, with a big smile on their faces with my money with interest in their "suspense account". STAY AWAY FROM DEBTBUSTERS AND HYPHEN.