HUMAN RIGHTS ABUSE

I write this review with tears pouring down my face out of sheer sheer frustration and desperation. I have had to endure the debt review process for the last 6 years, and now that the end is in sight, trying to get my clearance certificate from you to build a new my life for myself and my children, is becoming the most impossible task.

I am fully paid out, I have received an email from my consultant that I am fully paid up, but I am waiting on a clearance letter from Standard Bank that my consultant, Stephanie Van Ster just cannot get. I have managed in my own personal capacity to get the other certificates whist Stephanie comes back to me daily with excuses for Standard Bank’s delays, thinking that ALL of this is acceptable service!!!! Well it’s not!

It is nothing short of an attack on my consumer rights, it’s an absolute disgrace that you think that it’s acceptable to treat people like this, know long full well the power that the clearance certificate yields.

There’s is ZERO communication, ZERO empathy, ZERO commitment or effort and this absolute feeling of overwhelming hopelessness is enough to literally make me want to give up entirely.