Horrid service from Debt Busters

I have been under debt review for around 2 years and all has went well until i got retrenched in October 2020. I contacted Debt Busters immediately sent them the relevant docs. My debit order had been cancelled until February 2021 with the hope that I could find employment by then. I unfortunately can not find work and once again informed them that I have no income and the debit order order should not be re-instated. I have proof of all the emails I had sent requesting assistance but received random calls( which is recorded )where i asked for assistance. Their email system is a DISASTER as you receive a auto reply stating that the ticket is closed. Long story short the insurance that i had with DB will not pay out as i was retrenched after 3 months. Furthermore and this is my biggest issue the debit order came off my account. The money that was in my account was his rent money for a granny flat that he lets out. He has immigrated to the UK. I had to borrow money to replace this money as I am also not able to pay him rent for the main house that I stay in. Another joke FNB will not reverse the payment because of Covid and they need docs from supplier and you have to pay. I need this money refunded as a matter of URGENCY.