LT
Lettie T
1 reviews | Active since Feb 2013
24 Oct 2023, 11:01
Horrible Service , refusing to send a client's cancellation letter
DebtBusters failed to provide me with the service i expected from them, which led to cancellation of their service . I sent cancellation letter on the 17th August 2023, to date , I have not received a response from them . I called several times and the negotiator never answered. I wonder when are they planning to send proof of cancellation letter.
The name of the negotiator is Juan , one day i was on the call for more than 30 minutes waiting for him to pick up the phone,
Such a pathetic service , I will not advise anyone to use them for debt review .
Helpful (0)
Replies (4)0
Replies (4)
DebtBusters SA's replyOfficial
24 Oct 2023, 11:04Dear Lettie Tladi,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply24 Oct 2023, 11:04
Official
Dear Lettie Tladi,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
LT
Lettie T's updateReviewer Update
24 Oct 2023, 11:23I received the document from debt-busters and the information given there is not accurate as per my understanding .
image.png 16.56 KB
I want to understand what do they mean by non-cooperation with the Consumer, and also i do not want them as my debt-counsellor anymore , i want to move to other companies who's service is better than theirs .
I sent a cancellation letter on the 16th August , because I am not happy with how they distribute the funds, i pay 13000, they take 8000 for themselves , and pay the rest to creditors , how stupid would i be to agree to such nonsense, a R6000 instalment , is reduced to R700 , there is no sense in their dealings at all , they rob consumers with the falsely hood of helping them .
image.png 16.56 KB
I want to understand what do they mean by non-cooperation with the Consumer, and also i do not want them as my debt-counsellor anymore , i want to move to other companies who's service is better than theirs .
I sent a cancellation letter on the 16th August , because I am not happy with how they distribute the funds, i pay 13000, they take 8000 for themselves , and pay the rest to creditors , how stupid would i be to agree to such nonsense, a R6000 instalment , is reduced to R700 , there is no sense in their dealings at all , they rob consumers with the falsely hood of helping them .
LT
Lettie T's update24 Oct 2023, 11:23
Reviewer Update
I received the document from debt-busters and the information given there is not accurate as per my understanding .
image.png 16.56 KB
I want to understand what do they mean by non-cooperation with the Consumer, and also i do not want them as my debt-counsellor anymore , i want to move to other companies who's service is better than theirs .
I sent a cancellation letter on the 16th August , because I am not happy with how they distribute the funds, i pay 13000, they take 8000 for themselves , and pay the rest to creditors , how stupid would i be to agree to such nonsense, a R6000 instalment , is reduced to R700 , there is no sense in their dealings at all , they rob consumers with the falsely hood of helping them .
image.png 16.56 KB
I want to understand what do they mean by non-cooperation with the Consumer, and also i do not want them as my debt-counsellor anymore , i want to move to other companies who's service is better than theirs .
I sent a cancellation letter on the 16th August , because I am not happy with how they distribute the funds, i pay 13000, they take 8000 for themselves , and pay the rest to creditors , how stupid would i be to agree to such nonsense, a R6000 instalment , is reduced to R700 , there is no sense in their dealings at all , they rob consumers with the falsely hood of helping them .
LT
Lettie T's updateReviewer Update
24 Oct 2023, 11:27Even the letter is written Consecutive payments missed , why should I pay for a cancelled service?
LT
Lettie T's update24 Oct 2023, 11:27
Reviewer Update
Even the letter is written Consecutive payments missed , why should I pay for a cancelled service?
LT
Lettie T's updateReviewer Update
24 Oct 2023, 11:28image.png 2.31 KBCan they please send a proper cancellation letter ,
LT
Lettie T's update24 Oct 2023, 11:28
Reviewer Update
image.png 2.31 KBCan they please send a proper cancellation letter ,