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LS
Lae-Lee Scharnick

1 reviews | Active since Mar 2014

02 May 2018, 10:02

Horrible service

Until recently I have had no bad service from Debtbusters.

On 13 April I asked spoke to a consultant. I requested settlement amounts on 4 of my accounts. The consultant indicated that she would put through the request and a few hours later she emailed to confirm that she had made the request. Ten emails and 3 phone calls later and I still do not have the settlement amounts. Makes one wonder if this is part of a ploy to get more money from consumers. The longer the turnaround time on debt, the longer admin fees have to be paid to Debtbusters. It seems to be in their interest to delay settlement of debt.

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Replies (4)
LS
Lae-Lee Scharnick's update03 May 2018, 10:08
Reviewer Update
Still no progress. The original consultant has not gotten back to me, despite numerous emails and attempted phone calls. Her team Leader, who was CC'd in all emails, has not responded either. Complaints department has not called, despite two complaints logged yesterday. And, no response on Hello Peter.
DebtBusters SA
DebtBusters SA's reply03 May 2018, 10:30
Official

Good day Cupcake3

Sorry about your bad experience. Client services are a very high priority for us, and we will escalate this to determine what went wrong and how we can rectify.

In the meantime a dedicated manager will be in contact with you as well to address your enquiry and to see how it can be resolved as quickly as possible.

All our clients are also encouraged to make use of the online client platform Smartsure to access all payments, credit providers and other specific information linked to your account and profile. Please go to https://www.smartcents.co.za/ and log on. You can also liaise with the DebtBusters team on that platform.

Regards

The DebtBusters Team

LS
Lae-Lee Scharnick's update07 May 2018, 08:27
Reviewer Update
Still waiting for a Relationship manager to contact me. Still no email or telephonic contact from a consultant working on my ticket. Absolutely shocking. Clearly customer services is not truly a high priority.
LS
Lae-Lee Scharnick's update08 May 2018, 09:16
Reviewer Update
Truly unacceptable. Six days later and the promised 'dedicated' manager has still not contacted me. What's more, I have been unable to get the original consultant to contact me since 26 April. Appalling.