Hellopeter
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MN
Mpumelelo N

1 reviews | Active since Dec 2009

31 Aug 2020, 15:48

Horrible Nightmare!!!!

I paid off all my debts and exited Debt review in May. I received the clearance certificate but I got listed with the credit Bureaus again with the debt review!!! I called Debt Busters and they said that they will remove me the listing.

The horrible part is that this happened as when my bond was supposed to register, the bank will not continue with the application until they can get a confirmation from Debt busters that I was listed in error. Debt Busters is refusing to issue this letter but the NCR confirms that they are the ones listed me and they agreed that the listing should have been removed.

I am caught in between a rock and a hard place and Debtbusters doesn't want to own upto their part in this mess. I want this resolved ASAP. I want the Bureaus to be updated as well

0
Replies (3)
DebtBusters SA
DebtBusters SA's reply31 Aug 2020, 15:52
Official
Dear Mpumelelo

Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kind Regards
DebtBusters
MN
Mpumelelo N's update01 Sept 2020, 16:06
Reviewer Update
Thank you to Sumaya who contacted me after my complaint. She was prompt showed empathy and understanding throughout our conversation. The matter has been resolved as I received the letter.
DebtBusters SA
DebtBusters SA's reply01 Sept 2020, 16:09
Official
Dear  Mpumelelo

Thank you for taking the time to notify us about your satisfactory experience with our service. 

Kind Regards
DebtBusters