Horrible experience

I urgently need a manager or someone higher at debt buster to contact me regarding my debt review process. I have been with debt busters from 2015 and was told that the process will on be for 5 years. I am now in my 6th year. I have recently contacted client services regarding my cheque account overdraft that has been paid up for 4 months already, but they have not noticed it, and the money that gets distributed to my creditors for that account gets sent back to hyphen and nothing happens to it. After numerous calls to debt busters, this was sorted out. Now all of a sudden there is another overdraft account on my name according to debt buster where I apparently still owe R25000!!! and no payment was made to this so called account since 2016! How is that possible and who's fault is that?! I was paying my monthly payment. I was suppose to finish my debt review process in April 2021, but now when I check on smart cents, it is now extended to December 2021. This in unacceptable and I need this to be sorted out asap. I would also like to rather opt out of my debt review and pay my outstanding debt to the creditors who I now about directly. I refuse to take ownership for the so called overdraft account they are talking about, as it does not even appear on my credit report!!! I have been in contact with Nicole Kwaramba on email, who was very rude and after my last email, she has blocked by email address!!