KM
Karen M
1 reviews | Active since Nov 2015
17 Aug 2023, 10:57
Horrible Ending
What an experience I've had to get a clearance certificate and its been 2 months. Since March I was told that it will be the final payment, it only ended in June but was debited again in July. Now I am told to get a paid up letter, where I was told in the beginning not to talk to any credit providers. DebtBusters was paid a monthly fee yet now they expect me to do the run around. In 5 years I have not missed one payment, yet I must wait months for a clearance certificate, Horrible company to deal with and have escalated the matter to NCR
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DebtBusters SA's replyOfficial
17 Aug 2023, 11:24Dear Karen, Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience. Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company. Kindly note our escalation channel is theceosoffice@debtbusters .co .za. Best regards,DebtBusters.
Best regards,
DebtBusters SA's reply17 Aug 2023, 11:24
Official
Dear Karen, Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience. Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company. Kindly note our escalation channel is theceosoffice@debtbusters .co .za. Best regards,DebtBusters.
Best regards,