Hopeless

Hopelessness doesn’t even begin to describe how I feel when dealing with Debtbusters. I have been sending emails and they created tickets with promise that an agent will contact me. I’m still waiting. I was with Debtbusters from 2013 until 2017 when I cancelled. At the time of cancellation, I only had 4 accounts to settle, which I did directly with the credit providers. I had a cheque account (with a balance of R628) at FNB which formed part of the debt review process and according to statements from the PDA/ Debtbusters, this cheque acc was settled in 2014, while still being actively under debt review. Now that I want a clearance certificate for them to remove the status from credit bureaus, I firstly had to contact all the creditors asking for a paid up letter, even the ones that were settled while being a Debtbusters client, and secondly had to find out that now I still owe FNB R4000!! I have wasted so much airtime just to get to the bottom of this matter, to no avail. I get send from post to pillar and the issue remains unresolved. Despondent, is how I feel now.