NB
Nad B

1 reviews | Active since Jul 2016

30 Jun 2022, 11:40

Have no clue what to do anymore

I am 2 years away from financial freedom and damn have I had some issues. I decided to increase my debit order to debt busters to a higher amount and damn was that a mistake. When I changed it debt busters system went and changed all my payments to my loans which ****ed me because it was not the same as the court order. I have dealt with companies know that want to hand me over but I never missed a payment. Its the payments that get allocated from debtbusters that is the issue. Please correct all my payments to my loan accounts according to the court order. Please double check it because the first guy that helped me also made mistakes when he tried to fix it. Then Debtbusters needs to tell me who is going to re-instate my ABSA agreement and pay them the money that was not paid and the same with Woolworths. Thank you

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply30 Jun 2022, 11:56
Official
 Dear Nad B

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters 
NB
Nad B's update25 Jul 2022, 12:57
Reviewer Update
Thank you to Sumaya Dawood who is helping me to sort out ABSA.