half hearted service

I've been communicating with Debtbusters since 13/09 at 11:37 regarding the settlement of certain of my accounts. I spoke with Mandiwakhe and send her an email regarding the one account about to be settled which was Russels and ask that this amount be deducted from my Rehab amount. Mandi confirmed that the Russels acc is paid in full. I then asked for a settlement letter once this was done. Mandi misconstrued my instruction of the reduction of Rehab amount thinking that I'm giving an instruction to reduce my Rehab amount. I phoned again on 27/10/2017 and spoke to Shanique who then send me the paid up letter for Russels. I explained to her about the reduction of the Russels premium from the Rehab amount which she understood at the time. I told her that another acc would be settled soon, the Nedbank credit card. Which I've then paid, but Debtbusters left a 0.39c balance which is due end of this month 31/12/2017. There's a whooping R 674.88 which I'm requesting to be deducted from my Rehab amount yet again. I phoned in this morning and spoke to Thulile who said that Shanique has been appointed to work on my query. I said to Thulile it's as if everyone whom I contact at Debt busters have the one excuse after the other. Yes, Shanique assisted me when I first spoke to her, but now it's as if she's avoiding contact. Debt busters always have these nice sayings of them saying that we much manage our monies wisely and also spend likewise. Now that I'm at that point, it's as if everybody is avoiding you by assisting you to do just that. If it was possible that I could liaise with someone at Hyphen pda, this would've made things much better. I'm very discouraged, disgruntled and also very disappointed in the services rendered. It means that Debt busters are not the company they first were when I started my debt review process