greatest service over the phone

i have been dealing with lauren from dbtbusters whi has been a great person to talk to over the phone. its not always easy to understand people when they are not face to face but the level of detail i received from lauren and clear explanation was really appreciated. it felt like i was talking to her and known her for a long time. I did not feel as if i was being sold something bu that she genuinely cared for my well being. For this i am on hellp peter to say to everyone thank you Lauren. you are a asset to your company.