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cebisile M

1 reviews | Active since Aug 2015

06 Oct 2023, 15:39

Grant Power of Attorney for Debt Removal

DebtBusters keeps on declining granting power of attorney to my lawyers saying that must first contact me. I have never been contacted they just send messages that I must make payment to avoid suspension of my account. I am now paying my creditors directly and no longer through them but they constantly sending me messages that I must pay them, WHY?? Grant my lawyers power of attorney so I can be removed from debt review. You are now hogging the process for your own selfish gain and no longer my interest

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Replies (1)
DebtBusters SA
DebtBusters SA's reply06 Oct 2023, 15:40
Official
Dear Cebisile ,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.