Good Service From one of the Consultants and Poor Overall Service from the Company

I would like to thank Ms Jodie Valentyn for her excellent customer service she provided to me me last week. I logged a ticket on Thursday 26 November, and she was on it right away, without any waste of time. The following day, the matter was resolved and she called me and gave me a full feedback on the matter. Well done to her. This is the opposite of the kind of poor service we have gotten used to at this company lately.

Unfortunately, I cannot say the same about some of the Consultants you have there. As we speak, I have a matter about the Woolworths account that has been outstanding for about 6 weeks now. First, I logged a ticket and a certain Lihle Mayiya called me and said he is attending to the matter. He did nothing for 4 weeks until I decided to escalate the matter. We are now getting into the third week after this matter was escalated and the matter is still not resolved. This is completely unacceptable. I do not know who to turn to now. I am stuck. I wish everyone else can learn from the likes of Ms Jodie Valentyn and take their jobs seriously. With this kind of poor customer service/care, very soon this company will go down.