Good Company Let Down by Poor Customer Service

DebtBusters has helped me successfully in the past, which is why it is disappointing to be experiencing these challenges now.

My issue is not with DebtBusters as a company, but with the service and communication from the agents handling my case. I have submitted all the required documentation, including my 17.7 form, and have followed up numerous times. Unfortunately, I have now dealt with three different agents and still struggle to get feedback or updates on my request.

Important emails go unanswered, leaving me to repeatedly follow up for information. As a client, I believe clear communication and timely feedback are essential, especially when dealing with important financial matters.

I hope management will look into this matter and assist in resolving it as soon as possible.

If I do not receive feedback or assistance soon, I will have no choice but to escalate the matter to the National Credit Regulator .I have kept records of all correspondence and would prefer to resolve this directly with DebtBusters, but the ongoing lack of communication from the agents handling my case leaves me with little alternative.