Going the extra mile

I initially posted a complaint regarding the handling and finalisation of my debt counselling, following discrepancies in communication and unauthorised payments.

There were several email exchanges in an attempt to get the matter resolved. Throughout this process, my debt counsellor, Phelokazi Matyumza, continued to stay in contact with me and made an effort to assist in resolving the matter with the creditor.

She took the time to call me, provide regular updates via email and keep me informed of the progress. Her willingness to remain involved and assist, even after the complaint had been raised, is something I genuinely appreciate.

Thank you, Phelokazi, for your efforts, professionalism and continued support. Your commitment to assisting me has not gone unnoticed. Keep up the good work!