Funds not accounted for, bad treatment

I would like to get assistance on my debt review. I went on debt review in Jauary 2020, in January 2021 I was retrenched. I was asked to provide monthly police affidavit to declare my unemployment status, all of which I did. Now one of my creditors informed me that the debt counsellor has not being paying them, I requested the debt counsellor to advice as to where the money was going to and they couldn't account for it. I want out of the debt review process because when I signed up with them it was on the premise that they will pay all my listed debts as per agreement and they are not coming on board and being honest about what is happening. I have been ignored every time I raise the matter. I am a Black South Africa woman who is unemployed and go into an agreement with the Debt Busters SA under the impression that |I will get help.