lC
liesl C
1 reviews | Active since Oct 2014
08 Feb 2024, 11:28
FRUSTRATED CUSTOMER
the communication, don't followup, having to always call the call centre and they never able to assist with queries or pending cases. i reported the debt settlement department(Lyle Jansen and Annita Simango) a few weeks ago regarding the above service, got a response eventually from him 25/01/2024. its the 8th February, no status on the query and no response to my emails i sent him yesterday and today. Today i get an email from the call centre regarding outstanding payments to a creditor, where Wendy Baba says she can see none payment; which is VERY VERY confusing as the last statement i received from them on 25/01/2024 says they were paid. my other creditor also informed me about missing payments since last year May 2023. Please note i noted this and queried with debtbusters, again i had to call as no response to emails - here the call centre person calming says its a technical error on their side - why did they NOT inform me and here i am again in 2024 having to followup on this. what is the point of using debt busters!
NO adherence to the POPI Act as my full ID number added consistently in email correspondence!
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Replies (6)0
Replies (6)
DebtBusters SA's replyOfficial
08 Feb 2024, 11:30Dear Liesl C,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply08 Feb 2024, 11:30
Official
Dear Liesl C,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
lC
liesl C's updateReviewer Update
08 Feb 2024, 11:34(theceosoffice@debtbusters .co .za) i was given this complaints email last year as well and to date NO ONE HAS made contact or ensured my concerns we investigated. hence i am having to use hello peter service to get debtbusters to do as they promised when i became a client last year April!
lC
liesl C's update08 Feb 2024, 11:34
Reviewer Update
(theceosoffice@debtbusters .co .za) i was given this complaints email last year as well and to date NO ONE HAS made contact or ensured my concerns we investigated. hence i am having to use hello peter service to get debtbusters to do as they promised when i became a client last year April!
lC
liesl C's updateReviewer Update
08 Feb 2024, 15:14********************
Kindly note the balances quoted in the Hyphen Statement received monthly is based on and estimate.
Due to the clearance process requiring investigation we shall provide an update within 7 – 10 business days of this correspondence.
*****************************************
excuse me, so the statement i receive from Debtbusters is a lie! when it says paid it means it wasn't paid what are they doing with the MONEY, they debit from my account!
Kindly note the balances quoted in the Hyphen Statement received monthly is based on and estimate.
Due to the clearance process requiring investigation we shall provide an update within 7 – 10 business days of this correspondence.
*****************************************
excuse me, so the statement i receive from Debtbusters is a lie! when it says paid it means it wasn't paid what are they doing with the MONEY, they debit from my account!
lC
liesl C's update08 Feb 2024, 15:14
Reviewer Update
********************
Kindly note the balances quoted in the Hyphen Statement received monthly is based on and estimate.
Due to the clearance process requiring investigation we shall provide an update within 7 – 10 business days of this correspondence.
*****************************************
excuse me, so the statement i receive from Debtbusters is a lie! when it says paid it means it wasn't paid what are they doing with the MONEY, they debit from my account!
Kindly note the balances quoted in the Hyphen Statement received monthly is based on and estimate.
Due to the clearance process requiring investigation we shall provide an update within 7 – 10 business days of this correspondence.
*****************************************
excuse me, so the statement i receive from Debtbusters is a lie! when it says paid it means it wasn't paid what are they doing with the MONEY, they debit from my account!
lC
liesl C's updateReviewer Update
23 Feb 2024, 10:06STILL NOTHING FROM THIS COMPANY
TODAY I GET DEBITED, DESPITE THE COMMUNCATION I AM RENTRENCHED AND HAVE SENT OFF A CLAIM FOR RETRENCHMENT POLICY9PAID LAST MONTH) CLEARLY THIS COMPANY IS A SHMABLES! PROMISE YOU THE WORLD EVEN THE CEO EMAIL ADDRESS DOES NOT WOTRK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
TODAY I GET DEBITED, DESPITE THE COMMUNCATION I AM RENTRENCHED AND HAVE SENT OFF A CLAIM FOR RETRENCHMENT POLICY9PAID LAST MONTH) CLEARLY THIS COMPANY IS A SHMABLES! PROMISE YOU THE WORLD EVEN THE CEO EMAIL ADDRESS DOES NOT WOTRK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
lC
liesl C's update23 Feb 2024, 10:06
Reviewer Update
STILL NOTHING FROM THIS COMPANY
TODAY I GET DEBITED, DESPITE THE COMMUNCATION I AM RENTRENCHED AND HAVE SENT OFF A CLAIM FOR RETRENCHMENT POLICY9PAID LAST MONTH) CLEARLY THIS COMPANY IS A SHMABLES! PROMISE YOU THE WORLD EVEN THE CEO EMAIL ADDRESS DOES NOT WOTRK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
TODAY I GET DEBITED, DESPITE THE COMMUNCATION I AM RENTRENCHED AND HAVE SENT OFF A CLAIM FOR RETRENCHMENT POLICY9PAID LAST MONTH) CLEARLY THIS COMPANY IS A SHMABLES! PROMISE YOU THE WORLD EVEN THE CEO EMAIL ADDRESS DOES NOT WOTRK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
lC
liesl C's updateReviewer Update
23 Feb 2024, 10:54WOW SO INSTEAD OF ACQUIRING THE PAID UP AND CLOSED ACCOUNT LETTERS LYLE HAS TOOK IT UPON HIMSELF TO AMEND MY ARRAGNEMENT WITH IDM(INSURANCE COMPANY- RETRENCHMENT CLAIM) HENCE MY ACCOUNT WAS DEBITED WITH MONEY I DON'T HAVE! THIS COMANY IS AN ACTUAL SHAMBLES - ANNITA HAS THE NERVE TO TELL ME SHE DID TELL HIM ETC ETC. WHY DOES SHE NOT TAKE MATTERS IN HAND AND RESOLVE THIS **** - @HELLOPETER I URGE YOU TO ENSURE DEBTBUSTERS IS INVESTIGATED AND NOT ALLOWED TO SERVICE SOUTH AFRICAN CITZENS! THERE MOTTO IS TO ENSURE SOUTH AFRICANS STAY IN DEBT
lC
liesl C's update23 Feb 2024, 10:54
Reviewer Update
WOW SO INSTEAD OF ACQUIRING THE PAID UP AND CLOSED ACCOUNT LETTERS LYLE HAS TOOK IT UPON HIMSELF TO AMEND MY ARRAGNEMENT WITH IDM(INSURANCE COMPANY- RETRENCHMENT CLAIM) HENCE MY ACCOUNT WAS DEBITED WITH MONEY I DON'T HAVE! THIS COMANY IS AN ACTUAL SHAMBLES - ANNITA HAS THE NERVE TO TELL ME SHE DID TELL HIM ETC ETC. WHY DOES SHE NOT TAKE MATTERS IN HAND AND RESOLVE THIS **** - @HELLOPETER I URGE YOU TO ENSURE DEBTBUSTERS IS INVESTIGATED AND NOT ALLOWED TO SERVICE SOUTH AFRICAN CITZENS! THERE MOTTO IS TO ENSURE SOUTH AFRICANS STAY IN DEBT
lC
liesl C's updateReviewer Update
25 Mar 2024, 10:46unfortunately i am having to report debtbusters again, for failure to provide the service they promised at application stage in April 2023 - my Absa Credit card was now handed over to the legal department due to lack of payment which i have made debtbusters aware of last year June 2023- where the call centre agent told me its their error and now again in writing by Nosiphiwe and the TL Annita Simango who just passes on my complaints others! i have had it with debtbusters will be laying a complaint with the ombudsman!
lC
liesl C's update25 Mar 2024, 10:46
Reviewer Update
unfortunately i am having to report debtbusters again, for failure to provide the service they promised at application stage in April 2023 - my Absa Credit card was now handed over to the legal department due to lack of payment which i have made debtbusters aware of last year June 2023- where the call centre agent told me its their error and now again in writing by Nosiphiwe and the TL Annita Simango who just passes on my complaints others! i have had it with debtbusters will be laying a complaint with the ombudsman!