Frustrated by Debt busters SA

On the 6th of April 2022,i voluntarily called debt busters SA asking for debt consolidation which i was told i do not qualify as I am overly indebted, i was told the only solution is debt counseling. We started the debt review application and Lebohang Mzimkulu contacted all my debtors to provide them with balances. I have told her from the beginning that I do not want my bond to be part of the process which she said she will ensure it doesn't form part of the process. Yesterday on the 7th of April i got a letter from the entity which financed me for my home loan, i called them saying I don't want to include the bond. The entity told me that my debt counselor never mentioned that. I had to do some reading n from the letter from the bank I've learned that the process is not free and i will have to pay attorneys fees which Lebohang never disclosed to me. She never explained the process. So i emailed her saying i want to cancel. She's not responding to my emails. I decided to call, of which I called the whole day yesterday from 9am until 5pm being sent from one consultant to another. They took my numbers and said they will get her to call me of which she hasn't done. Today the 8th of April 2022 I have been calling again from 9am until now that it's 13:40. Still being sent from pillar to post. They said her team leader will Contact me at 12pm which he hasn't done. Still i have been calling being told they are putting me through only to either cut me off or sent me through to another consultant who does the same thing. I was told she's on call with another client from the past few hours. I feel she's deliberately ignoring me as she's also not responding to my emails that I have sent. I feel this is a delaying tactic, buying time until it gets to a stage where i cannot cancel. So I'm being placed under debt review against my will. I regret ever calling debt busters, I plead with you debt busters to cancel the process. I opt to pay my debtors the same way i have been doing