1 reviews | Active since Mar 2009
From Hero to Zero
While the process started off so well, the customer service afterwards that you get charged for monthly is non-existent.
Mails don't get answered, debit order dates get changed without approval and open tickets get closed after 1 missed call. There is no way to escalate to supervisors, management if such a thing even exists.
Reviewing your info on their website is an exercise in frustration as nothing is correctly reflected and when queried, DB will always blame whoever else they can, be it the creditors, the credit bureau or the distribution agents.
Biggest thing I am currently thankful for is I'll be done with all of their ridiculousness in 2 months, thank heavens. Absolutely painful company to interact with. Will never recommend.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.