FOREVER TO RESPOND, THEN A RESOLVED TICKET??

I have been battling to get through to Debt Busters, I am told to email, it takes 2 TO 3 WEEKS TO GET A RESPONSE.

I make my payments manually every month, last payment I made was on 25 May, (PAID 5 DAYS EARLY!!!!) and I paid R3000 instead of R2888, your statement you sent me shows, COLLECTION DATE 26-05-2022 R3000....THEN YOU HAVE COLLECTION DATE AGAIN ON 5-6-2022 NO PAYMENT...HOW DO YOU EXPECT 2 PAYMENTS WITHIN 10 DAYS - I DONT UNDERSTAND HOW YOU WORK, NOW YOU HAVE HANDED ME OVER TO YOUR ATTORNEYS...FOR WHAT I DONT KNOW BECAUSE I MAKE MY PAYMENTS, I AM NOT PAYING ANOTHER CENT UNTIL THIS IS SORTED AND I AM GOING TO THEY NCA AND OMBUDSMEN IF THIS IS NOT SORTED OUT IMMEDIATELY!!! OH AND HOW CAN YOU SAY TICKET RESOLVED WHEN NOTHING IS RESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!