Forcefully putting people under debt review

I made a quote with debt busters and I ended up not going for it. The agent assisting me decided to carry on with it without my approval. The following month, I see them debiting my account as I had given them all the info as they needed to negotiate with my creditors. I escalated the matter to his manager and the process was stopped, however my credit review still shows that I am under debt review. I have made countless follow ups and I am not being assisted, even after settling all my loans. This is a burden on my life bcz of consultants who are chasing commission.