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Xichayo

1 reviews | Active since Oct 2024

07 Oct 2024, 19:07

FNB Call

I sent a mail to you after receiving a call from FNB stating that my account is on arreas. I asked FNB to contact you, but I decided to send you a mail informing you about the call. I was expecting someone to call me back to explain to me what I should do if FNB phones me again, but too this day, I have not received any feedback.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply08 Oct 2024, 08:36
Official
Dear Xichayo,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.