Fedup and Disgusted Consumer
Continuing saga from previous review, after much consultation and awaiting an outcome from either FNB or Debt Busters i receive a rude email from Debt Busters that they will be suspending the services, i ask how is this possible when a dispute hasnt been resolved. On calling received a rude consultant that refused to put me through to the consultant i was working with before. This is absolute ridiculousness. Fedup Consumer
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Replies (5)
DebtBusters SA's replyOfficial
08 Sept 2021, 12:19Dear Belinda-lee H
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply08 Sept 2021, 12:19
Official
Dear Belinda-lee H
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
's updateReviewer Update
08 Sept 2021, 12:36Same old automated response.
's update08 Sept 2021, 12:36
Reviewer Update
Same old automated response.
's updateReviewer Update
30 Sept 2021, 12:03After posting this review, i was inundated with calls for 2 days, with a promise to get my issue sorted, its now a month later and not a word. And so the cycle continues when it gets to payment follow ups, calls come quickly but yet no solution to an ongoing problem. Come on people get your act together please man.
's update30 Sept 2021, 12:03
Reviewer Update
After posting this review, i was inundated with calls for 2 days, with a promise to get my issue sorted, its now a month later and not a word. And so the cycle continues when it gets to payment follow ups, calls come quickly but yet no solution to an ongoing problem. Come on people get your act together please man.
's updateReviewer Update
30 Sept 2021, 15:26So here i am again, as expected i get an email giving feedback. So another issue arises from the email. Debt Busters has been allocating monies to the account in question but this monies according to the mail was never collected by the credit provider since 2016. So, what has happened to my money? Looking at over R10 000????? So i call to speak to agent that has escalated my issue, only to blocked by agents wanting me to repeat the whole story prior to putting me through. This is becoming serious for me now as the action of taking my money and not paying it over or back or allocating it to another account is *****. I WANT ANSWERS TODAY about this. Ridiculous.
's update30 Sept 2021, 15:26
Reviewer Update
So here i am again, as expected i get an email giving feedback. So another issue arises from the email. Debt Busters has been allocating monies to the account in question but this monies according to the mail was never collected by the credit provider since 2016. So, what has happened to my money? Looking at over R10 000????? So i call to speak to agent that has escalated my issue, only to blocked by agents wanting me to repeat the whole story prior to putting me through. This is becoming serious for me now as the action of taking my money and not paying it over or back or allocating it to another account is *****. I WANT ANSWERS TODAY about this. Ridiculous.
's updateReviewer Update
24 Nov 2021, 07:38Saga continued ... now after much frustration eventually ended up paying whatever, cause the consumer is clearly not being looked after. So to get this over with payment was made. Now to get the clearance, after more than a week to get a reply on my request to get the clearance certificate ... come on businesses serve the consumer and stop intimidating those you are meant to assist ... pathetic
's update24 Nov 2021, 07:38
Reviewer Update
Saga continued ... now after much frustration eventually ended up paying whatever, cause the consumer is clearly not being looked after. So to get this over with payment was made. Now to get the clearance, after more than a week to get a reply on my request to get the clearance certificate ... come on businesses serve the consumer and stop intimidating those you are meant to assist ... pathetic