NP
Nicky P

1 reviews | Active since Mar 2017

02 Aug 2018, 11:40

Fed up AGAIN DEBTBUSTERS

It has taken Debusters over 4 years to get my consent order. This means that for 4 years I have been paying them to pay off my accounts, to negotiatiate with my creditors and get the consent order within 60 days!!! None of which they have done.

This has resulted in my creditors having charged the full interest rate for 4 years..not the reduced amount because that only gets app**** when they get the consent order!!

No answer from Debtbusters about this, get out on hold when I call in and no one comes back to me. Email the ceo's office and no response!

NCR complaint will be filed today...

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Replies (1)
DebtBusters SA
DebtBusters SA's reply02 Aug 2018, 13:32
Official

Dear Nicky,

We are sorry to hear that you are not happy and that things did not go well with your debt counselling journey.

A proper investigation will be done to get context and understand what went wrong in your case and to see how we can improve on our side. You can also expect to be contacted by a dedicated manager to see how your enquiry can be addressed.

Regards

The DebtBusters Team