BG
Bernard G
1 reviews | Active since Feb 2014
05 Nov 2021, 12:41
False promises
I was promised a payment for a refund I received from Wesbank. This was not done. I complained about a payment that was deducted and then the deduction was made. When I queried why my refund was not made I was informed that it was distributed to my creditors which means that in one month they took four month's worth of payments. Why promise a payment when it will not be honored? Why not instruct me that the money will be used as my monthly payment instead of taking another payment?
Helpful (0)
Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
05 Nov 2021, 12:54Dear Bernard G
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply05 Nov 2021, 12:54
Official
Dear Bernard G
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
BG
Bernard G's updateReviewer Update
07 Nov 2021, 06:02Thank you for your reply. You still have not explained why your consultant promised one thing and you did something else. You also did not explain why my payment was taken? You were all smooth about explaining what happened without fixing anything.
BG
Bernard G's update07 Nov 2021, 06:02
Reviewer Update
Thank you for your reply. You still have not explained why your consultant promised one thing and you did something else. You also did not explain why my payment was taken? You were all smooth about explaining what happened without fixing anything.