False Debt Review Inquiry Status on the Buearo

I received a call from Sanlam and Debt Busters offering me a quote for a Consolidation Loan, upon speaking to Derick Mujera I specifically told him at the beginning of the call that I was not interested in Debt Management in which he assured me the call was for a Consolidation Loan. We then continued with the call which he told me I did not qualify for a loan which is fine.

Derick then told me I was over-indebted and offered me Debt Review for 42 months with a lower instalment and again I told Derick I was not interested and had another alternative to deal with my debt.

Derick then told me he would send me an email with the offer just incase I change my mind which I assured him I would not as I was fine and my debt is not in any arrears and I am managing well.

Derick sent me an email and I responded to him advising him that there better be not a Debt Review inquiry on my name as I know that will take over a year to remove from my name. Derick assured me on the email that the call was for a Consolidation Loan and not Debt Review and unless I return the documents to him there would not be an inquiry.

A day later I decided to do a credit check with my Bank and to my surprise there was a Debt Review inquiry on my credit report that hinders me from even checking how much I would qualify for.

A day later I received a call from Nonqaba from Debt Busters asking if I had received the "Welcome Pack" from Derick and I proceeded to tell Nonqaba what happend and she was shocked to even hear that I was not interested in Debt Counselling. Can someone please remove this status that was put on my name under false pretences