Hellopeter
Share Your Experience
LM
Lebogang M

1 reviews | Active since Apr 2019

30 Jun 2022, 09:25

Failure to meet promises made to client, POOR SERVICE.

My mother Jeanette Maleka was called and assisted by a guy named Simon Martin telling her their going to negotiate with her creditors with reduce her payments and she will pay debt busters which is what debt counselors do but in this case debt busters debited my mother's account as well as her creditors did debit after the consultant informed my mother that her creditors will not debit they gave my mother false hope all your calls are recorded will be requiring those recordings to take this matter further I will also ensure my mother cancels your services

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply30 Jun 2022, 10:24
Official
 Dear Lebogang M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters 
LM
Lebogang M's update03 Jul 2022, 10:35
Reviewer Update
Still date that has been no phone call or communication from you guys.