Failure to close account after due date.

My contract with debt busters ended in March 2021, but until September I have not yet received my clearance certificate. What is more, my wife's transaction account which was under this debt review was closed without our knowledge at some stage, it was a nightmare to try and open it. As distributors of my finances, this debt review failed to distribute certain finances to ABSA back to the value of R3500 at some stage and I had to struggle trying to pay the remaining balance. Consultants were not helpful at some stage. Consultants allocated to my account changed seven time. I had to acquire paid up letters myself as this debt review company could not do so.