FAILING TO REMOVE ME FROM DEBT REVIEW AND PROVIDE ME WITH A CLEARANCE CERTIFICATE

Very quick to put on debt review and don't want to remove you once all your debts have been paid and you have provided them with all the documents they have requested. I have been sending multiple emails to Debt Busters to obtain my clearance certificate and be removed from Debt Review and they were responding when there was a document outstanding but once everything was received you went completely silent. No acknowledgement of emails nor interim communication. I have been literally been begging to receive some sort of feedback and I have been ignored. Being such a big company that you are, is this the type of customer service you provide to desperate consumers???? Blocking them from financial freedom after they have settled all their accounts??? I am extremely disappointed with your company and regret agreeing to your services in 2018. All am I asking is to be removed from debt review and receive my clearance certificate please, I have given you all the information and documents you requested. If you cannot assist me I will unfortunately have to escalate this further.