LM
Lebo M

1 reviews | Active since Apr 2022

04 May 2022, 15:26

Failed Aggreement

Hello Peter

My name is Mr Mishack Lebohang Mo***eng

I have been a Debt Busters client since the 14/03/2018

Our initial aggreement monthly premium was R3 957,00 which was going to settle all my Debts by 14/09/2022.

My premium went up/increased to R4 826,27 which i personally requested that it should be rounded up to R5 000,00 monthly

That brought my financial freedom months down from finishing by 14th September 2022 to 14th June 2022

I then again requested that my premium should be increased from a monthly premium of R5 000,00 to R5 500,00

That further brought down my financial freedom from 14th June 2020 to 14th April 2022

Debt Busters migrated from their old systems to new systems, for some reason that mess up with our commited up to date payments

I have been barely surviving with my Family for the past 4 years

Now i have to continue paying R5 500 for another 5 months until 14th Sep 2022 , because of their mistake

I was getting monthly consumer statements from Hyphen PDA that was assigned by Debt Busters to handle and distribute my funds to all my Creditors

Hyphen PDA Consumer Statements sapported my financial freedom to be on the 14th April 2022

Their call centre consultants confirmed me finishing on the 14th April 2022

Now 1 of their consultants says i'm finishing in June The other cosultant say July , Aug etc

I ended our aggreement because they failed to keep their promise

Now all of a sudden all my accounts are still owed a lot of money

Please help

Thank you

0
Replies (3)
DebtBusters SA
DebtBusters SA's reply04 May 2022, 15:29
Official
Dear Lebo M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters
LM
Lebo M's update04 May 2022, 16:01
Reviewer Update
Thank you very much for your quick and promising response

May I please be contacted on this number
***
Or via my email
***
DebtBusters SA
DebtBusters SA's reply04 May 2022, 16:09
Official
Thank you Mr Mo***eng, your details has been updated for an agent to contact you.