Extremely upset

I started the debt review process about 2 months ago, Yamkela the agent at the time assured me all sorted. He told me even though I'm married in Cop oy my debt will be reviewed which I disputed but he assured me all good and not to pay any premiums for end Feb 2024. The negotiator Natalie calls me and says his wrong and redone everything. I have asked for confirmation docs and queried all accounts over and over and she assured me all is sorted. So debt Busters collects there payment, end March and begging April my husbands get deductions. I wanted and followed process to just find out now all docs not submitted in time. No we have no money, cnt get along, how do we survive. I was assured financial assistance but in a worse position than before. I will not advise people to use this service even though they are said to be one of the best. I want this corrected asap as how do get to work, food, petrol and sort my child out