Extremely unhappy

I am extremely upset I have had so much stress and finally thought I am getting some relief I have been asking for a whole month for a final list confirming my accounts on the list and keep being told it's been logged with IT and not to worry all of them are there but still no list eventually I log into my profile and can see that 8 of my accounts imagine 8 have not been included yet my first debit is due to go through next week I have sent 10 e mails if not more trying to ensure that they are all included but guess what they are not I even provided the names of the accounts not on the list still nothing being done I need this resolved before my first debit goes through already this is a stressful process to still have to wonder if I can trust Debt busters to look after me I called they tell me you have to speak to client department but just yesterday I was told my profile is already with negotiations what is actually going on here my financial consultant helped me so nicely in the beginning but the more questions I ask the more irritated he gets with me and I am not having that i came to you for help not to add to my stress