Extremely Poor Service from DebtBusters

Review: Extremely Poor Service from DebtBusters

My Nedbank loan account was fully settled on 15‑12‑25. I sent the paid‑up letter to DebtBusters on 17‑12‑25. After being told they “did not receive it,” I was instructed to request the letter again from the credit provider — which I did, as this seemed reasonable to ensure everything was in order.

I was told the update would take 7 to 10 days.

Today, I followed up because the account that was settled in full on 15‑12‑25 is still showing as active. I resent the paid‑up letters, only for DebtBusters to come back with concerns about other accounts — completely unrelated to the one in question.

I contacted Nedbank again today, obtained the paid‑up letters immediately, and sent them to DebtBusters along with the credit provider’s contact details so they could verify the information directly. Despite all of this, the account remains active with no progress and no accountability.

Every attempt to escalate the matter has gone nowhere. The lack of urgency, poor communication, and failure to resolve a simple paid‑up update is unacceptable.

DebtBusters’ service in this matter has been extremly poor