Extremely poor service

I've been struggling with DebtBusters a month now several emails, several chats and several telephone calls and getting no response at at all.

All emails are being ignored, other than giving me a single Ref#: wf_***. When chatting to a consultant, I get nothing more than the Providers can do anything the want and no one can do anything about it.

When speaking to someone on the telephone at Hyphen same result, they can't answer any questions, One of my accounts is paid up and I even confirmed with them that the account was paid, back in 2021 I owned them a total of R8,368.63 in 2023 I have paid them a total of R9 595.98 just be be told now that I still owe them a total of R8,963.81 (the same amount from back in 2021)

What is the point of Debt review if I'm now being told that if the Provider in this case Game can just double to amount I need to pay and at any point in time decide that I just need to pay an additional amount them I must just pay it.

I confirmed in 2023 that the Game account was paid in full and they will be sending me a Paid Up Letter, instead I got told that I need to continue paying for another 2.5 years, in other words to settle the amount of R8,963.81 they demand that I must pay R19,191.96

How does this even make sense and who would agree to this as I reject this and will have no choice but to cancel this arrangement as its an endless financial trap.

Regards, Courtney