Extremely dissaponted in Debtbusters service !

I am extremely dissaponted in Debtbusters service and qould give them a ZERO rating is it was available Hut let me start from the beginning! In 2020 around February I joined Debtbusters to gain financial freedom... little did I know that this is a HUGE mistake! Firstly my debts was only around R60 000 and I wanted to apply for a consolidation loan but was talked into debt review ... not knowing that th first R10 000 wil go towards a lawyer . I had live insurance and funeral cover of my own but they automatically added it on to my rehabilitation installment ! After a 3 month battle and many MANY emails it was cancelled and refunded! The next isue was my Overdraft account: it was removed from my Cheque account but Debtbusters payed the installment into my active Cheque account! After another few months they stopped paying it into my Cheque account ... but stopped paying my Overdraft account for a year! Thus extending my rehabilitation process! They phone me once and send me a short email , not answering my concerns and then send me another mail sayin ticket resolved! The past few months was the worst! I asked to pay my judgement amount on all my accounts and sent them payed up letters ... but they still payed fully payed accounts and did not settle an account with only R79 outstanding! I ASKED FOR FORMAL ACCOUNT STATEMENTS BUT THEY ONLY SEND ME AMOUNTS ON BRIEF EMAILS STATEING UNCONFIMED AMOUNTS! Phone calls after phone calls I still dont have all the account balances! I am considering reporting them to the NCR or Ombitsman but I am not sure how! When I asked to change to another debt counselor they said I will loose the rates they negotiated for me (that I paid a lawyer for) and will stay undet debt review! Instead of me becoming debt free the are making me Debt and STRESS loaded!