BP
Beauty P

1 reviews | Active since Feb 2024

05 Nov 2025, 09:52

Extremely Disappointed with Debt Busters – Lack of Service and Accountability

I’ve been dealing with Debt Busters since July, and my experience has been nothing but frustrating. They have been giving me the runaround for months, refusing to transfer my file even after several requests. Despite providing all the necessary documents, they have done nothing to assist me properly.

What’s worse is that they now want to claim credit for someone else’s hard work by requesting documents that were already obtained through court proceedings. Instead of taking responsibility, they make excuses and even badmouth other debt counsellors, calling them “*****,” while their own service has been disappointing and unprofessional.

It’s extremely frustrating to deal with a company that cannot communicate properly, update files accurately, or put the consumer’s best interests first. I would not recommend Debt Busters based on my experience.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply05 Nov 2025, 10:03
Official
Dear Beauty, Thank you for taking the time to share your feedback regarding your experience with DebtBusters. We sincerely regret to hear that you have encountered challenges during your time with us. Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company. Kindly note our escalation channel is theceosoffice@debtbusters .co .za. Kind regards, The DebtBusters Team
BP
Beauty P's update05 Nov 2025, 11:18
Reviewer Update
who is the relevant person to talk to in that office?, because I've been talking to different people with no positive response. I would like to know the responsible person handling my file because i am tired of the run around.