TL
Thulane L

1 reviews | Active since Feb 2015

21 Oct 2021, 10:38

EXTREMELY BAD SERVICE BY DEBT BUSTERS SA

ON THE 7TH OF OCTOBER 2021, I WROTE AN EMAIL AT 12H03 PM AND COPIED 3 REPRESENTATIVES OF THE COMPANY , THAT WAS AFTER I CALLED THE CUSTOMER CARE LINE AND I WAS PUT ON HOLD FOR MORE THAN 20 MINUTES. I THEN WENT ON TO SEND AN EMAIL REQUESTING AN INCREASE ON MY MONTHLY ACCOUNT ALLOCATION, SINCE THEN i HAVE NEVER RECEIVED ANY FEEDBACK NEITHER THROUGH EMAIL OR A PHONE CALL. THEY USED TO CARE ABOUT THEIR CLIENT, BUT LATELY THEY DON'T CARE ABOUT CLIENT SERVICES , IF THERE WAS A WAY TO CHANGE THEM AS MY DEBT COLLECTOR I WAS NOT GOING TO SPEND ONE MORE MINUTE WITH THEM, THEY ARE SO USELESS. THEY ARE LIKE THE SO CALLED POLITICAL PARTIES WITH VERY VERY VERY EXTREMELY BAD SERVICE. I REGRET CHOOSING DEBT-BUSTERS.

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply21 Oct 2021, 10:43
Official
Dear Thulane L

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters
TL
Thulane L's update21 Oct 2021, 10:47
Reviewer Update
I would consider cancelling the funeral cover that i have with u as it seems like I may encounter similar challenges when I have to claim.