TMMt
Thandazi Makhosazana Mnisi thanda

1 reviews | Active since Nov 2021

11 Nov 2021, 16:35

Everything was going well and they have been helpful and understanding

Everything was going well and they have been helpful and understanding. 15 days ago I paid all the money I owe and I wanted to settle all my debts. ELLEN CHOKUDA was helping me with the process. The last time I heard from her was when I made the payment and she said that she will come back to me in 3-5 days. I never heard back from her. I tried to call her number it sends me straight to voice mail every day. When I tried the customer service number I waited for more than 20mins and it says they are busy and It ends up cutting me.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply11 Nov 2021, 16:38
Official
Dear Thandazi M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters