Endless Frustration with DebtBusters

I am writing out of a sense of utter frustration and exasperation. I made my final debt review payment in April, but still have not received my clearance certificate. I have been writing emails to DebtBusters since May about this matter, but it has still not been resolved. If I phone the call centre, I get a different person each time, each of whom promises me that the previous person who has been dealing with my case (about four or five, since May) will either email or call me, which they never do. Where I have been notified that there is an account paid up letter outstanding, I have emailed these through immediately to DebtBusters. When I phoned the call centre again today, I was told that there was a document outstanding from Standard Bank, even though I had emailed it to DebtBusters in August. The consultant then said it appeared that there were other outstanding paid up letters, which DebtBusters has never raised with me before. If I email any of the consultants I have dealt with before, they do not reply. I have all their names, but assume that under POPI I cannot disclose them.

I have generally had good service from DebtBusters during the period of my debt review, and would have recommended your company to other people, but my experience in trying to complete the process and have my credit record cleared has been a nightmare, and completely changed my impression of your company.

Regards

Duncan Brown