Empty Promises and a lack of response

<div>Initially when I signed up with Debt Busters, the process was smooth, as soon as I finished the negotiation process, the individuals involved with my account (++++) disappeared, it was a mission to get hold of them. They wouldn't respond to mails, and they never available to take calls. Especially after I querried my concern about a debit order that still went off - I was promised that I would be reimbursed within 5 to 7 business days, then it turned into 15 business days, and its been a month, and I am still waiting on a response to my mails and my money. Its not a substantial amount of money, but its enough money to put fuel in my tank for 3 weeks or groceries for a week and a half, which has obviously inconvenienced me and my family. This is not a great start to our relationship.</div>